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					<![CDATA[E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes]]>				
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						<![CDATA[ Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs.  This white paper gives more details.]]>				
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						<![CDATA[Angel.com]]>				
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						Sat, 01 Nov 2008 00:00:00 EDT				
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					<![CDATA[Voice-Enabling Salesforce.com with SalesByFone]]>				
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						<![CDATA[ SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone.]]>				
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						<![CDATA[Angel.com]]>				
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						Wed, 01 Oct 2008 00:00:00 EDT				
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					<![CDATA[5 Ways to Put Your CRM Data to Word for You and Your Customers]]>				
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						<![CDATA[ This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.]]>				
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						<![CDATA[Angel.com]]>				
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						Wed, 01 Oct 2008 00:00:00 EDT				
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					<![CDATA[Driving Quality, Not Costs in Retail]]>				
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					<link>http://www.knowledgestormcrm.com/kscrm/search/index/sol_summary/101274?pos=3&amp;trkpg=PARTNER_SEARCH_RESULTS_KSCRM&amp;stype=keywordbrowse 1257&amp;n=101274&amp;c=KSCRM&amp;aid=1715756</link>
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						<![CDATA[ This paper explores key benefits and unique applications of Interactive Voice Response (IVR) and call center solutions for the retail industry.]]>				
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						<![CDATA[Angel.com]]>				
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						Wed, 01 Oct 2008 00:00:00 EDT				
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					<![CDATA[Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile]]>				
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					<link>http://www.knowledgestormcrm.com/kscrm/search/index/sol_summary/101276?pos=2&amp;trkpg=PARTNER_SEARCH_RESULTS_KSCRM&amp;stype=keywordbrowse 1257&amp;n=101276&amp;c=KSCRM&amp;aid=1715756</link>
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						<![CDATA[ This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.]]>				
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						<![CDATA[Angel.com]]>				
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						Wed, 01 Oct 2008 00:00:00 EDT				
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